Transformation should not be a scary word, especially when it comes to serving your community. Business process transformation is really just a series of small changes – one after the other – that get the right information to people when they need it, making it easy for them to act.
To achieve strategic initiatives around growth and development, meet demand for service level improvements, and provide greater transparency, leading cities and counties are transforming business licensing processes and contractor registration.
Join this session with Lloyd Keith, Chief Innovation Officer, City of Gary, IN and Gerrod Franklin, Solutions Engineer at OpenGov and former Business Analyst at the City of Fishers, IN, to learn how to lead transformational change to your city or county’s business processes, including how to:
- Automate manual steps in business license applications, renewals, and contractor registration with a fully digital process;
- Improve the speed and efficacy of inspections for licenses with an easy-to-use web portal and mobile app;
- Create internal demand for transforming business processes in your city or county;
- Use data effectively to show results and performance against growth and development initiatives.