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From Passive to Proactive: Best Practices for Citizen Engagement

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Modern Government for Modern Citizens

Today’s citizens have a dizzying array of information and services at their fingertips. With a few clicks and swipes, citizens can transfer money, get answers to the most obscure questions imaginable, and even find and arrange romantic dates. Given the ubiquity of private services citizens can easily, and quickly, access online, citizens have come to expect a similar level of access and ease of use from the services they rely most heavily on - government. According to the Center for Digital Government, 72% of citizens would like to access government information via their smartphone, while 62% of citizens would like to see their government adopt more innovative technology.

Download this eBook to learn:
  • The benefits of proactive citizen engagement
  • Six principles to becoming proactive with digital citizen engagement
  • Challenges of legacy technology

Plus, download the eBook to take the quiz to see if your government is Passive, Reactive, or Proactive about citizen engagement!

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