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Measure What Matters: 5 Best Practices from Performance Management Leaders

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Public sector performance management has long held the promise of improving efficiency, productivity, and community outcomes. Many jurisdictions have explored or even taken steps towards implementing performance management programs, yet few have been able to claim success. The challenges are both organizational and technical.

Those agencies that have launched performance measurement initiatives recognize the benefits are great. Yet many organizations encounter the harsh reality that the practice is complex, requires discipline, and evolves over time. Key data has unclear owners and isn’t easily accessed. Metrics are complex and don’t always reflect the reality of real-world work. Increasing focus on outputs can distract from higher order outcomes. And a lack of easy-to-use tools makes it hard for the average non-technical user to manage the process.

So how can you drive an effective performance management program? It all starts with creating the right KPIs and structuring the performance metrics that matter.

Join Danny Fuchs, Managing Partner at HR&A, the industry-leading consulting firm that brings 40 years of collective experience setting organizations up for success in the field of public sector performance management, and Charlie Francis, former Finance Director at City of Sausalito, CA and current Director of Government Finance Solutions at OpenGov, for an interactive workshop on how you can achieve world-class performance management.

At the conclusion of the webinar, learners will be able to: 

  • Understand how to develop the right KPIs for their organization
  • Evaluate the effectiveness of performance measurement in their own agency
  • Engage leaders in their organization to gain alignment on the value of performance management



Danny Fuchs 
Managing Partner of the New York office of HR&A Advisors, Inc.

Danny Fuchs is the Managing Partner of the New York office of HR&A Advisors, Inc., an industry-leading economic development and public policy consulting firm. Until 2017, he served as the Director of Capital Planning for the City of New York and Founding Director of the Capital Planning Division of the Department of City Planning, where he was responsible for integrating new technologies and data-driven approaches into the City’s capital planning and budget-making process across nearly two dozen agencies. As part of his portfolio, he focused on tying the City’s $95.85 billion Ten-Year Capital Strategy to the economic, social, and environmental outcomes of investment. With deep experience in both the public and private sectors, he has shaped and managed large-scale capital investment programs and district development strategies; led the development of government data products and digital tools; and designed and implemented organizational changes that foster innovation and efficiency in government. Danny holds a BA from Yale University. Read more here.


Charlie Francis
Director of Government Finance Solutions, OpenGov

Charlie Francis is a municipal finance expert. He has more than forty years of local government financial management experience in both the public and private sector, including twenty years of experience as a Chief Financial Officer. Most recently, he served as the Director of Administrative Services and Treasurer for the City of Sausalito where he earned the unofficial title of “OpenGov super user”. He has also served as a finance manager for the Town of Colma, CA and as CFO and acting City Manager for the Cities of Indian Wells, CA and Tracy, CA.

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Measure What Matters: 5 Best Practices from Performance Management Leaders