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Overcoming the Barriers to Performance Measurement

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Few concepts have swept public-administration circles like performance management has. But as the saying goes, you can't manage what you don't measure. While many governments say they're committed to tracking their performance and managing accordingly, few have been able to really deliver. One of the weakest links in performance management is performance measurement.

Now, measuring and managing organizational performance is now more feasible than ever. As public agencies of all sizes face budgetary strains and shortfalls, every dollar and minute must go further. Quick access to relevant performance indicators is now a must have, not just a nice to have.

Watch this video to learn practical strategies for overcoming the barriers to performance measurement and how new technologies are helping agencies put the information they need at their fingertips.


In this video, you will learn:

  • How to asses your current operational performance program.
  • Practical advice for beginning or advancing a performance management initiative.
  • How OpenGov Performance Measures helps teams understand operational trends.
  • Why using one integrated performance measurement solution improves outcomes.

Presented By:



rebecca-woodbury
Rebecca Woodbury
Senior Management Analyst, City of San Rafael, CA

Rebecca is a Senior Management Analyst in the City Manager’s office. She performs a wide variety of analytical and communication-related duties including special projects, research studies, organizational change and public engagement strategy. Rebecca was named one of Government Technology’s Top 25 Doers, Drivers and Drivers for 2017. She also received the Rising Star award at the Municipal Management Association of Northern California’s Women’s Leadership Summit.

Rebecca holds a B.A. in Public Policy and an M.P.P., both from Mills College in Oakland. She serves on the management team for ELGL, is an active member of the Municipal Management Association of Northern California and is chair of the Sausalito Sustainability Commission, where she lives.


Charlie Francis
Government Finance Solutions Director, OpenGov

Charlie Francis is a municipal finance expert. He has more than forty years of local government financial management experience in both the public and private sector, including twenty years of experience as a Chief Financial Officer. Most recently, he served as the Director of Administrative Services and Treasurer for the City of Sausalito where he earned the unofficial title of “OpenGov super user”. He has also served as a finance manager for the Town of Colma, CA and as CFO and acting City Manager for the Cities of Indian Wells, CA and Tracy, CA.


tom-zayan-opengov
Tom Zayan
Product Manager, OpenGov

Tom is a Senior Product Manager at OpenGov and leads product development for the complete OpenGov Reporting & Operational Performance Solution, including OpenGov Performance Measures. Prior to joining OpenGov, Tom worked at JPMorgan Chase as a Developer and Data Analyst. Tom holds Bachelor’s in Computer Science from Syracuse University.

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Overcoming the Barriers to Performance Measurement